Our games are globally available for free on iOS or Android phones and tablets. If we’ve missed anything, email us at In your email, be sure to include any specific details that might be useful, like what happened and when, possible transaction ID receipts, relevant screenshots, etc. Read on as we try to cover what might be your most likely questions. As well as providing guides like this, that means helping you to contact the right company for your issue, whether it’s to do with payments (which will usually be Google or Apple, who process purchases and refunds) or the game itself (which will usually be us). If you or your child ever has any problems with our games, you should be able to quickly find out how to fix it. This means that it should be totally clear when you’re about to make any purchases within a game. That means that before you or your child download our games, you should be given upfront information about the game’s content. We want you to be in total control of your experience with Supercell games. We’ll never sacrifice game quality for any other short-term considerations. We respect our gamers, and we put all our might into making the most fun games for them to enjoy. To make sure you can enjoy Supercell games in a safe and controlled environment, we stick to a clear set of principles that’ve served our gamers and us well: Things like age limits, in-app purchases, and privacy are all very valid concerns, and we’re here to make sure that you get the support you need. So you probably have questions about keeping you, or your children safe while connected to our games through your mobile device. Thank you! We hope you enjoy them as much as we do making them. Since you’re here, most likely you, or someone you care about, have picked up one of our games in the name of fun.

Go visit our partner page for a vast selection of informative resources on anything related to online safety. In an effort to offer parents the best available information on safety in games, we have partnered with Internet Matters.

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